withdrawal policy

Consumers have the statutory right of withdrawal set out below for contracts concluded exclusively by means of distance communication (e.g. telephone, email, enquiry form) or away from our business premises. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed professional activity (§ 13 BGB). There is no right of withdrawal for commercial customers, farmers and businesses, or for purchases made on site at our premises.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods.

To exercise your right of withdrawal, you must inform us (Landmaschinenhandel Werner, owner Timo Werner, Weidig 5, 08258 Markneukirchen, telephone 037422 – 74 55 70, email info@landmaschinenhandel-werner.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, although this is not obligatory.

To meet the withdrawal deadline, it is sufficient that you send your notification of the exercise of your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of any additional costs arising from your choosing a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction for this reimbursement, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent the goods back, whichever is the earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods where that diminished value results from handling them other than what is necessary to establish their nature, characteristics and functioning.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose manufacture an individual selection or specification by the consumer is decisive, or that are clearly tailored to the consumer's personal requirements (§ 312g (2) no. 1 BGB).

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and send it back to us.)

See also Terms & conditions, Legal notice and Privacy Policy.